1. Eligibility for Returns

Due to the nature of pharmaceutical products, medicines and healthcare items are non-returnable and non-refundable, except in the following cases:

• Wrong product delivered

• Expired or damaged product received

2. Return Request Process

If you receive an incorrect or damaged product, you must contact us within 24 hours of delivery with proof (images or order details).

3. Refund Method

• Approved refunds will be processed through the original payment method or store credit, depending on the case.

• Refund processing time may vary.

4. Non-Refundable Items

The following items are not eligible for return or refund:

• Opened or used medicines

• Products without original packaging

• Items damaged due to customer misuse

5. Order Cancellation

Orders can only be canceled before dispatch. Once dispatched, cancellation requests will not be accepted.